The contract between you and BitVPS Ltd. when you use the platform.
In this agreement the following terms have the meaning set out here:
bitvps.io.By creating an account, provisioning a Service, or paying an invoice, you accept these Terms in full. The contract is formed at the moment of first successful payment; no prior conduct binds either party. If you are accepting on behalf of a legal entity, you represent that you have authority to bind that entity.
We do not accept reservations, retainers, pre-orders or verbal commitments — only monetary payment of a concrete invoice creates a contractual obligation on our part.
We require only a valid email address to create an account. We do not collect government-issued identity documents, proof of residence, phone numbers, or real names ("No-KYC"). You are free to use a pseudonym or disposable email provider.
You are responsible for:
We may refuse to create, or terminate, any account where we have reasonable grounds to believe it is used to evade a prior termination by us, to commit fraud against the Company, or for activities explicitly prohibited by our Acceptable Use Policy.
Invoices are denominated in United States Dollars (USD). Settlement is accepted exclusively in cryptocurrency — choose from 20+ coins including Bitcoin (BTC), Monero (XMR), Ethereum (ETH), USDT (multi-chain), USDC, Solana (SOL), Litecoin (LTC), XRP, TRON (TRX), Toncoin (TON), Dogecoin (DOGE), Polygon (POL), Bitcoin Cash (BCH), Dash (DASH), Zcash (ZEC), Cosmos (ATOM), and Ethereum Classic (ETC). We do not accept fiat wire transfers, credit cards, or PayPal.
Monthly by default, invoiced three (3) calendar days before period end. Quarterly, yearly and two-year commitments are available at checkout with discounts of 5 %, 10 % and 15 % respectively.
Each invoice carries a crypto-equivalent amount valid for sixty (60) minutes from issuance. Payments received inside the window are accepted at the quoted amount. Payments received outside the window re-price at the then-current spot rate — no overpayment penalty, no underpayment charge.
No refunds are issued for accounts terminated for violation of the Acceptable Use Policy.
We commit to the service levels specified in the Service Level Agreement — 99.99 % monthly network uptime, 4-hour hardware-swap SLA on dedicated servers. Service credits for missed SLAs are issued automatically in the following billing cycle; you do not need to file a request.
Customers are responsible for their own workload availability — we operate the underlying infrastructure, not your application.
Your use of the Services is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Specifically prohibited are:
Content and activity legal under the law of our operating jurisdictions is permitted, including (non-exhaustively) unpopular political speech, adult content, cryptocurrency nodes, VPN/Tor services, and legitimate journalism. See the full AUP for boundaries.
You retain ownership of all Content you store or transmit through the Services. We do not claim a licence over your Content.
You grant us only the narrow operational licence necessary to host, back up, replicate, and transmit your Content as directed by you — including caching on transient edges, failover replication across our datacenters, and inclusion in snapshots you explicitly request.
We do not scan, index, transcode, mirror to third parties, or train machine-learning models on your Content.
We may suspend or terminate Services for:
On voluntary termination, your disks are retained for seven (7) days at source to allow rsync/backup recovery, then securely erased (NIST 800-88 Clear on NVMe). On involuntary termination for AUP violation, disks are wiped immediately. On court-ordered termination, disks are preserved only to the narrow extent required by the order and no longer.
The Services are provided "as is" and "as available". We warrant that we will operate the Services with the care and skill reasonably expected of an infrastructure provider. We expressly disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party intellectual property.
We do not warrant that the Services will be uninterrupted, that data transmission will be error-free, or that any particular Customer workload will perform to Customer's expectations.
To the maximum extent permitted by the law of Saint Kitts and Nevis, our aggregate liability arising out of or in connection with these Terms — whether in contract, tort, statute or otherwise — is limited to the total fees paid by Customer to the Company during the twelve (12) months preceding the event giving rise to the claim.
We are not liable for indirect, consequential, exemplary, punitive or incidental damages, including loss of profits, revenue, goodwill, or business opportunity, even if advised of their possibility.
Nothing in this clause excludes liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
You agree to indemnify and hold us harmless from claims by third parties arising from your Content or your use of the Services in breach of these Terms or the AUP. We will give you prompt notice of any such claim, let you control the defence (subject to our right to participate at our own cost), and cooperate reasonably.
These Terms are governed by the laws of the Federation of Saint Kitts and Nevis, without reference to conflict-of-laws principles.
Disputes shall first be raised in writing through your panel. If not resolved within thirty (30) days, they shall be referred to binding arbitration seated in Basseterre, Saint Kitts, under the UNCITRAL Arbitration Rules (2021), by a sole arbitrator, in English. The existence and content of the arbitration shall remain confidential, save for enforcement of the award.
We may amend these Terms at any time. Material amendments take effect thirty (30) days after notice is sent to your account email and published on this page; non-material amendments (typographical corrections, clarifications) take effect immediately on publication. You may terminate without penalty during the notice period if you disagree with a material amendment — pro-rata refunds will apply.
For questions about these Terms, use signed correspondence with our PGP key.
For abuse reports, see our Abuse Policy for required format.
Postal: BitVPS Ltd., PO Box 556, Charlestown, Nevis, KN‑1 4321, Federation of Saint Kitts and Nevis.